Terms of Service

1. About these terms

FacilityDash is provided by App Me Developers LLC ("we", "us", "our"). By using this website or FacilityDash you agree to these terms. If you do not agree, do not use them.

A treatment facility that subscribes to FacilityDash signs a subscription agreement and a business associate agreement with us. If these terms and a signed agreement say different things, the order is: the business associate agreement first, then the subscription agreement, then these terms.

Our Privacy Policy explains how we handle information.

2. Who may use FacilityDash

• Anyone may visit this website.
• The product and the staff apps are for staff of a facility that subscribes. You need an account that your facility gave you.
• You must be at least 18 years old to hold an account.
• Clients, the people in a facility's care, do not have accounts and do not use the product.

3. Your account

• Your account is for you alone. Do not share your sign-in, your codes or your PIN.
• Keep your account details accurate.
• You are responsible for what is done under your account.
• If you think someone else has used your account, or you have lost a device that was signed in, tell your facility's administrator at once and sign out everywhere from Your account.

Your facility decides who has an account, what each person may do, and when an account is closed. We cannot change your permissions for you.

4. What the facility is responsible for

The facility that subscribes is responsible for:

• the content and accuracy of the records its staff enter;
• who it gives access to, and the permissions it sets;
• its own settings, including its units, rooms, forms, clinical templates and roles, and for having a licensed clinician review clinical content before it is used;
• following the laws that apply to it, including HIPAA, 42 CFR Part 2 and state law, and collecting the consents those laws require;
• answering its clients' requests about their records;
• keeping a procedure for working when the internet or the service is not available.

5. Client information

• Look at and use client information only as your job and your facility's policies allow.
• Every read and change of client information is recorded in an access log that your facility can review.
• Take client information out of the product only in the ways the product and your facility allow. A report, a download or a shared document is recorded as a disclosure.
• Never put client information in an email to us or in the form on this website.

6. Not medical advice

FacilityDash records and organizes information. It does not diagnose, recommend a dose or recommend a level of care, and it does not replace the judgment of a licensed professional. Assessment instruments are scored as their publishers define. Decisions about care are made by the facility's clinicians.

FacilityDash is not an emergency service. Do not rely on it to call for help in an emergency.

7. The assistant

The assistant answers questions from the record with the permissions of the person asking, and what it reads is logged. Its answers can be wrong or incomplete. Check an answer against the record before you act on it. Do not type client names or dates of birth into a question.

8. Connected services

Some work leaves FacilityDash through services run by others: prescriptions through a prescribing service, claims through a clearinghouse, and lab orders and results through a lab interface. The facility chooses and contracts with those services, and their own terms apply to them. We are not responsible for a service we do not run.

9. The staff apps

The iPhone and Android apps are provided by us, not by Apple or Google. The terms of the store you downloaded the app from also apply. You may install the app on devices you own or control, for use with an account from your facility. Keep your device's lock turned on.

10. Acceptable use

You agree not to:

• use the website or the product for anything unlawful;
• look at records you have no work reason to see;
• try to get into any part of the service, or any facility's data, that you are not allowed to reach;
• interfere with or disrupt the service or its servers;
• upload malicious code or harmful content;
• copy, modify, resell or reverse engineer the service, except as the law allows;
• collect information about other users without permission;
• pretend to be another person or use another person's account;
• test the security of the service without our written permission.

11. Ownership

• We own FacilityDash: the software, the design, the text and everything else that makes up the service. These terms give you a right to use it, not to own it.
• The facility's records stay the facility's. We use them only to provide the service, as our agreements with the facility and the law allow.
• If you send us ideas or feedback, we may use them without owing you anything.

12. Fees

Fees are set out in the agreement between us and the facility. Staff members pay nothing to use their accounts or the staff apps.

13. Availability and changes

We work to keep FacilityDash available, and we improve it over time, which means features may change. We do not promise that the service will never be interrupted. Any service commitments we make to a facility are in its signed agreement.

14. Disclaimer of warranties

EXCEPT AS A SIGNED AGREEMENT WITH US SAYS OTHERWISE, THIS WEBSITE AND FACILITYDASH ARE PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE OR SECURE.

15. Limitation of liability

TO THE MAXIMUM EXTENT THE LAW ALLOWS, AND EXCEPT AS A SIGNED AGREEMENT WITH US SAYS OTHERWISE, APP ME DEVELOPERS LLC IS NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THIS WEBSITE OR FACILITYDASH.

OUR TOTAL LIABILITY FOR ANY CLAIM ARISING FROM OR RELATED TO THIS WEBSITE OR FACILITYDASH WILL NOT EXCEED THE AMOUNT PAID TO US FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE CLAIM.

Nothing in these terms limits liability that the law does not allow to be limited.

16. Suspension and termination

• Your facility may close your account at any time. You may ask for it to be closed. See Delete your account.
• We may suspend an account or access to the service when that is needed to protect the service, a facility's data or other people, or when these terms are broken.
• When your access ends, your right to use the service ends. The records your facility must keep stay with the facility.
• Sections 11, 14, 15, 17 and 19 continue to apply after your access ends.

17. Governing law and courts

These terms are governed by the laws of the State of Florida and the applicable laws of the United States. Any dispute that arises from these terms or from your use of this website or FacilityDash will be heard in the state and federal courts located in Miami-Dade County, Florida.

A facility's use of FacilityDash is also governed by its signed agreement with us, which controls if the two differ.

18. Changes to these terms

We may change these terms. When we do, we post the new version on this page and change the effective date at the top. If a change is significant, we also tell the facilities that use FacilityDash. Using the service after a change takes effect means you accept the new terms.

19. General

• If a court finds part of these terms unenforceable, the rest still applies.
• If we do not enforce a term at once, we have not given it up.
• You may not transfer your rights under these terms. We may transfer ours as part of a merger, a sale or a reorganization.

20. Contact us

App Me Developers LLC
Email: [email protected]

Please do not include client information in an email to us.